FAQ
1. What types of stones do you offer at FLEXI STONES?
We offer a wide range of natural stones, including Slate, Marble, Sandstone, and Translucent stones. We also provide samples for customers who wish to see and feel the quality of our products before making a purchase.
Can I order samples before making a large purchase?
Yes, we offer sample products so you can experience the quality and texture of our stones before committing to a larger order. Simply visit our Samples section to choose the stones you’re interested in.
How do I care for and maintain the stones I purchase?
Each type of stone requires specific care. We recommend sealing Slate and Sandstone to protect against staining. Marble should be cleaned with a pH-neutral cleaner to avoid etching. For detailed care instructions, please refer to the care guide provided with your purchase or contact our customer service team.
Do you offer custom cutting or sizing for your stones?
Yes, we provide custom cutting services for most of our stone products. When placing your order, you can specify the dimensions you need, and we’ll work with you to ensure the stones meet your exact requirements.
What is the estimated delivery time for my order?
Delivery times vary depending on your location and the size of your order. Typically, orders are processed and shipped within 5-7 business days. Once your order is shipped, you’ll receive a tracking number to monitor its progress. For custom orders, additional time may be required.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return it within 30 days for a full refund or exchange. Please note that custom-cut stones are non-refundable unless they arrive damaged or defective. For more details, please refer to our full return policy on the website.
